What types of AI solutions does Spiker build?

Spiker builds AI voice agents, intelligent chatbots, workflow automation pipelines, LLM fine-tuning, predictive analytics, and custom data solutions, all tailored to your specific business needs and infrastructure.

How long does a typical AI project take?

Most projects go from discovery to live deployment in 4–8 weeks. Simpler automations and chatbots can be shipped in as little as 2 weeks, while complex LLM pipelines or multi-system integrations typically take 6–10 weeks.

Do you work with businesses that have no AI experience?

Absolutely. Spiker guides you through the entire process, from identifying the right use cases to deploying and monitoring the final product. No prior AI knowledge is required on your end.

Can you integrate AI into our existing systems?

Yes. Spiker specialises in connecting AI to existing CRMs, ERPs, databases, and third-party platforms via APIs and custom middleware. Our solutions are designed to slot into your current stack, not replace it.

How does Spiker handle data privacy and security?

All systems Spiker builds are GDPR-compliant and follow Zero-Trust security principles. Data is encrypted at rest and in transit, and we never store sensitive client data beyond what is strictly required for the engagement.

Does Spiker offer ongoing support after deployment?

Yes. Spiker offers post-launch monitoring, performance tuning, and dedicated support retainers. Most clients choose a maintenance plan so we can proactively improve models as their data grows.

Privacy Policy | Spiker

1. Who We Are

This privacy notice explains how Spiker Services Ltd (“we”, “us”, or “our”) collects and uses your personal data when you visit our website at spikerservices.com or engage our services.

Company name: Spiker Services Ltd
Company number: 16914821
Registered jurisdiction: England and Wales
Contact: contact@spikerservices.com

We are the data controller for the personal data described in this notice. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Personal Data We Collect

Depending on how you interact with us, we may collect:

Contact and enquiry data: your name, business name, email address, phone number, and any details you share when submitting an enquiry or consultation request via our website forms
Client and project data: information needed to manage and deliver our services, including project briefs, requirements, communications, proposals, contracts, and invoices
Communications data: messages, emails, and notes from our interactions with you
Usage and analytics data: information about how you use our website, such as pages visited, time on site, browser type, device type, and approximate location — collected through analytics tools
Technical data: IP address and other technical identifiers collected automatically when you visit our website

We do not intentionally collect sensitive personal data (such as health, financial account, or identity document data) unless it is strictly necessary and you have provided it voluntarily.

3. How We Collect Personal Data

We collect personal data in the following ways:

Directly from you — when you fill in a contact or consultation form, book a call, send us an email, or enter into a project engagement
Automatically — when you visit our website, analytics and technical data may be collected via cookies and similar technologies (see Section 12)
From third parties — in limited cases, from platforms such as scheduling tools (e.g. Calendly) when you book a meeting with us

4. How We Use Personal Data

We use your personal data to:

Respond to your enquiries and consultation requests
Provide, manage, and deliver our services to you
Communicate with you about your project, invoices, and agreements
Issue and manage invoices and payment records
Comply with legal and accounting obligations
Maintain the security and integrity of our website and systems
Improve our website and services based on usage patterns
Send you marketing communications about our services, where you have consented or where we have a legitimate interest in doing so for business-to-business communications

5. Lawful Bases for Processing

We rely on the following lawful bases under UK GDPR to process your personal data:

Contract: Processing is necessary to perform a contract with you or take steps at your request before entering into one — for example, to deliver project work, manage our client relationship, and handle invoicing.
Legitimate interests: We have a legitimate interest in responding to enquiries, improving our services, maintaining the security of our systems, and conducting normal business-to-business communications. We have balanced these interests against your rights and believe they do not override your reasonable privacy expectations.
Legal obligation: Some processing is required for us to comply with legal obligations, including financial record-keeping, tax, and company law requirements.
Consent: Where we send optional marketing emails or use non-essential cookies, we will obtain your consent first. You can withdraw consent at any time.

6. When We Share Personal Data

We do not sell or rent your personal data. We may share it with the following categories of third-party service providers who process data on our behalf to help us deliver our services:

Hosting and cloud infrastructure providers
Email and communication providers
Website analytics providers
CRM and project management tools
Accounting and payment tools
Scheduling and calendar tools
Automation platforms
AI model and API providers (where necessary to deliver AI-related services)

All third-party processors are required to handle your data securely and only for the purposes we specify. We may also disclose personal data where required by law, by a court order, or to protect the legal rights of Spiker Services Ltd.

7. International Transfers

Some of our third-party service providers are based outside the UK. Where personal data is transferred internationally, we ensure that appropriate safeguards are in place — such as standard contractual clauses approved by the UK Information Commissioner’s Office (ICO), or transfers to countries with an adequacy decision.

If you would like more information about the specific safeguards in place for any particular transfer, please contact us.

8. How Long We Keep Personal Data

We retain personal data only for as long as necessary for the purpose it was collected. In practice:

Enquiry and pre-sales data (from website forms or email) is typically retained for up to 12 months if no project is engaged
Client and project data is retained for the duration of the project plus up to 7 years for legal and accounting purposes
Financial records (invoices, contracts, payment records) are retained for at least 6 years in compliance with HMRC requirements
Website analytics data is retained in accordance with the settings of our analytics provider, typically in aggregated or anonymised form

9. How We Protect Personal Data

We use appropriate technical and organisational measures to protect your personal data, including access controls, secure cloud services, and limiting access to personal data to those who need it to perform their role. We regularly review our data handling practices.

While we take reasonable precautions, no method of data transmission or storage is completely secure, and we cannot guarantee the absolute security of information transmitted over the internet.

10. Your Data Protection Rights

Under UK GDPR, you have the following rights in relation to your personal data:

Right of access — to request a copy of the personal data we hold about you
Right to rectification — to ask us to correct inaccurate or incomplete data
Right to erasure — to request deletion of your data in certain circumstances
Right to restrict processing — to ask us to limit how we use your data
Right to data portability — to receive your data in a structured, machine-readable format
Right to object — to object to processing based on legitimate interests or for direct marketing
Right to withdraw consent — where processing is based on consent, to withdraw it at any time

To exercise any of these rights, please contact us at contact@spikerservices.com. We will respond within one month. We may need to verify your identity before processing your request.

11. Marketing Communications

We may send you emails about our services, insights, or updates if you have consented to receive them or if we have a legitimate interest in contacting you as a business contact.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or by contacting us at contact@spikerservices.com. Unsubscribing from marketing will not affect communications related to services you have engaged us for.

12. Cookies and Analytics

Our website uses cookies and similar technologies. Some are essential for the website to function; others help us understand how visitors use the site. You can manage your cookie preferences at any time.

For full details of the cookies we use and how to manage them, please see our Cookie Policy.

13. Contact Details

If you have any questions about this privacy notice or how we handle your personal data, please contact us:

Spiker Services Ltd
Company number: 16914821
Email: contact@spikerservices.com
Website: spikerservices.com

14. Complaints to the ICO

You have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk. We would appreciate the chance to deal with your concerns first, so please contact us before approaching the ICO.

15. Updates to This Policy

We may update this privacy notice from time to time to reflect changes in our practices, technology, or legal requirements. The “last updated” date at the top of this page will reflect any changes. We encourage you to review this notice periodically.

Privacy Policy