Legal

Terms of Service

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1. Introduction

These Terms of Service (“Terms”) govern your use of the website at spikerservices.com and any services you engage Spiker Services Ltd to provide. By accessing our website or entering into a project engagement with us, you agree to these Terms.

If you do not agree with any part of these Terms, you should not use our website or engage our services. These Terms do not override any separate written agreement, proposal, or statement of work signed between you and Spiker Services Ltd — in the event of a conflict, the written agreement takes precedence.

2. About Spiker Services Ltd

Spiker Services Ltd is a company registered in England and Wales.

  • Company name: Spiker Services Ltd
  • Company number: 16914821
  • Registered jurisdiction: England and Wales
  • Website: spikerservices.com
  • Email: contact@spikerservices.com

3. Services We Provide

Spiker Services Ltd offers a range of technology and consulting services, including but not limited to:

  • AI consulting and strategy
  • AI automation and workflow integration
  • AI agents and chatbot development
  • CRM and business tool integrations
  • Web design and front-end development
  • Custom software development
  • Technical consulting and advisory

The specific scope of any engagement will be defined in a proposal, statement of work, or written agreement agreed between us and the client prior to work commencing.

4. Proposals, Scopes of Work, and Deliverables

All project work is governed by a written proposal or statement of work (“SOW”) agreed in advance. The proposal will define the deliverables, timeline, fees, and any specific terms applicable to that project.

Changes to an agreed scope must be requested in writing. We reserve the right to assess additional charges for work that falls outside the agreed scope. We will communicate any scope change and associated costs before proceeding.

Deliverables are provided as described in the relevant proposal. We do not guarantee specific business outcomes, revenue increases, search ranking improvements, or performance results unless explicitly and specifically committed to in writing.

5. Client Responsibilities

To enable us to deliver services effectively, clients agree to:

  • Provide accurate, complete, and timely information, content, and access credentials as required
  • Review and provide feedback on deliverables within agreed timeframes
  • Appoint a contact person with authority to make decisions on the project
  • Review and approve all outputs — including AI-generated content, code, copy, or automations — before deploying them in a production or client-facing environment
  • Ensure that any materials, data, or content you provide to us do not infringe third-party rights
  • Comply with any platform terms applicable to tools or integrations you use

Delays caused by a client’s failure to meet their responsibilities may affect agreed timelines and are not the responsibility of Spiker Services Ltd.

6. Fees, Invoices, and Payment

Fees are as specified in the relevant proposal or agreement. Unless otherwise agreed, invoices are due within 14 days of issue. We reserve the right to pause or suspend work on a project if invoices remain unpaid beyond the agreed payment terms.

We may require a deposit before commencing work. The deposit amount and terms will be stated in the proposal. Deposits are non-refundable unless otherwise agreed in writing.

All prices are exclusive of VAT unless stated otherwise. Where applicable, VAT will be added at the prevailing rate.

7. Third-Party Platforms and Tools

Our services may involve the use of third-party platforms, APIs, tools, or services — including but not limited to hosting providers, AI model providers, automation platforms, CRM tools, and communication services. These third-party tools are subject to their own terms of service, pricing, data practices, and availability.

Spiker Services Ltd is not responsible for disruptions, outages, pricing changes, policy changes, or data practices of third-party services. Where we integrate a third-party tool into your project, you may be required to agree to that tool’s terms separately.

We will always endeavour to use reputable, reliable providers and will inform you of any significant third-party dependencies relevant to your project.

8. AI Systems and Output Limitations

Where we build or deploy AI systems, models, agents, or AI-assisted tools as part of a project, clients should be aware of the following:

  • AI-generated outputs — including text, code, data analysis, or recommendations — may be inaccurate, incomplete, biased, or unsuitable for direct use without human review
  • Clients are responsible for reviewing and approving all AI-generated outputs before using them in any production, customer-facing, or regulated context
  • AI models provided via third-party APIs may be updated, changed, or deprecated by the provider; Spiker Services Ltd cannot guarantee the long-term availability or behaviour of underlying models
  • We do not accept liability for decisions made by clients or end users based on AI-generated outputs that have not been reviewed and validated appropriately

We will design AI systems with appropriate safeguards and will communicate known limitations relevant to each project.

9. Intellectual Property

Ownership of intellectual property in custom deliverables created specifically for a client will be as specified in the relevant proposal, statement of work, or written agreement. In the absence of a specific written agreement, all intellectual property in deliverables remains with Spiker Services Ltd until full payment has been received.

Spiker Services Ltd retains all rights to its own pre-existing tools, frameworks, methodologies, and proprietary code. Where we use pre-existing components in a client project, a licence to use those components may be granted but ownership is not transferred.

Clients retain full ownership of all content, data, and materials they provide to us. By providing such materials, you confirm you have the right to do so.

10. Confidentiality

We treat all client project information, business details, and data as confidential. We will not share confidential information about your project with third parties without your consent, except where required by law or where necessary to deliver the services (for example, sharing relevant details with a third-party tool provider we are using on your behalf).

Clients agree to treat any non-public information shared by Spiker Services Ltd — including pricing, methodologies, and internal processes — as confidential. Formal non-disclosure agreements are available on request.

11. Data Protection

Spiker Services Ltd processes personal data in accordance with UK GDPR and the Data Protection Act 2018. Our full Privacy Notice is available at spikerservices.com/privacy-policy.

Where we process personal data on behalf of a client as a data processor, appropriate data processing terms will be agreed as part of the relevant project agreement.

12. Acceptable Use

You agree not to use our website or services to:

  • Engage in any unlawful, fraudulent, or harmful activity
  • Attempt unauthorised access to our systems, tools, or infrastructure
  • Transmit malware, spam, or malicious code
  • Infringe the intellectual property rights of any third party
  • Misrepresent your identity or affiliation
  • Use AI systems we build to generate content that is illegal, harmful, or deceptive

13. Suspension and Termination

Either party may terminate an engagement by providing written notice as specified in the relevant project agreement. In the absence of a specific termination clause, reasonable written notice should be provided.

We reserve the right to suspend or terminate services immediately if a client breaches these Terms, fails to pay invoices, or acts in a manner that puts our team, systems, or reputation at risk. In such cases, fees for work completed to the point of termination remain payable.

14. Disclaimers

Our website and its content are provided for informational purposes only. While we aim to keep information accurate and up to date, we make no warranties regarding the completeness, accuracy, or fitness for purpose of any content on this site.

We do not guarantee that our website will be available at all times or that it will be free of errors, viruses, or other harmful components.

Nothing on this website constitutes legal, financial, or professional regulatory advice.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Spiker Services Ltd shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services or website, including but not limited to loss of profits, loss of data, loss of business, or loss of goodwill.

Our total aggregate liability to a client in connection with any project shall not exceed the total fees paid by that client for the specific project giving rise to the claim, unless otherwise agreed in writing.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.

16. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.

17. Contact Details

For any questions about these Terms, please contact us:

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